Shopping with Luminadrissa involves a straightforward arrangement: customers select dresses through our website, orders are prepared for delivery within Hong Kong, and payment takes place in cash at the doorstep. These Terms and Conditions explain the rules that apply throughout that relationship, including ordering, pricing, dispatch, delivery, cancellations, sizing, returns, refunds, website use, and personal information.
By placing an order through the Luminadrissa website, you agree to these Terms and Conditions and the policies referenced within them.
Before placing an order, customers should understand the central features of our service.
|
Area |
How Luminadrissa Operates |
|
Service area |
Hong Kong only |
|
Delivery fee |
Free |
|
Order preparation |
2 business days |
|
Delivery after dispatch |
Usually 1–2 business days |
|
Overall delivery estimate |
Usually 3–4 business days |
|
Payment |
Cash on delivery only |
|
Cancellation |
Before dispatch only |
|
Return request period |
30 days from delivery |
|
Eligible return reasons |
Damage, defect, wrong item, or size not fitting |
|
Return collection |
Arranged by Luminadrissa |
|
Return assessment |
1 business day after receipt |
|
Refund method |
Bank transfer |
|
Restocking fee |
None |
These points are explained in greater detail below and should be read together with the individual policies available on our website.
Luminadrissa operates solely within Hong Kong. Orders must contain a valid Hong Kong delivery address. We do not accept orders requiring delivery to another country or territory.
Customers are responsible for entering sufficient information for their order to be processed and delivered. This includes the recipient’s name, telephone number, email address, complete delivery address, and any relevant building or access information.
If submitted information is incomplete or inaccurate, order preparation or delivery may be delayed while clarification is sought.
Submitting an order communicates your intention to purchase the selected item at the displayed price under these Terms.
Order availability can change. If an item cannot be supplied after an order is submitted, Luminadrissa may contact the customer regarding the situation rather than dispatching a substitute without the customer’s knowledge.
Customers should review before submitting:
Customers must provide information that is accurate to the extent reasonably necessary for us to process the transaction.
Prices displayed on our website apply to the items as presented at the time an order is placed, subject to correction where an evident website error has occurred.
Luminadrissa operates through cash on delivery only. We do not request advance or online payment for ordinary purchases.
When the parcel reaches the supplied address, the customer must pay the full order amount in cash. Delivery itself is free, and Luminadrissa does not impose an additional COD, handling, or shipping charge.
Customers should arrange for someone at the delivery address to receive the parcel and provide the required cash payment.
A distinctive part of our order process occurs before dispatch. We ordinarily allocate 2 business days to preparing each order.
During this stage, the item goes through an internal inspection and is packaged for transportation. Once this stage is completed, the parcel is dispatched for local delivery.
Delivery after dispatch generally takes another 1 to 2 business days, producing an overall estimated timeline of 3 to 4 business days.
Saturdays, Sundays, and Hong Kong public holidays are not counted as business days.
Circumstances outside ordinary operations, such as severe weather, transportation interruptions, access restrictions, or other local disruption, may affect estimated arrival times.
A customer may request cancellation while the order has not yet been dispatched.
Once the parcel has been dispatched, cancellation is unavailable. Because preparation generally lasts 2 business days, customers wishing to cancel should contact attire@luminadrissa.com promptly.
The two-day preparation period should not be interpreted as an automatic cancellation window. An order’s actual dispatch status determines whether cancellation remains possible when the request is handled.
After dispatch, issues that qualify for a return are addressed through our Return and Refund Policy.
Dress sizing can influence the purchasing decision, so relevant product descriptions include a size guide. Customers are encouraged to review the displayed measurements before submitting an order and select the size that corresponds with their requirements.
If the delivered dress does not fit, a return request may be submitted under our Return and Refund Policy, provided the applicable conditions are satisfied.
A sizing return does not remove the requirement that the item remain in the condition required under the return process.
Luminadrissa accepts return requests within 30 calendar days from delivery where:
Returns are not offered solely because the customer changes their mind, changes their style or color preference, or decides they no longer want the item.
Eligible items must be returned in their original condition and packaging and must remain unworn beyond what is reasonably necessary to determine fit.
Where a return request meets the applicable conditions, Luminadrissa arranges collection from the customer’s doorstep. A suitable collection date and time is coordinated with the customer.
Customers are not charged a return transportation or restocking fee.
After the returned item reaches us, we use 1 business day to examine its condition and assess it against the stated reason for return.
The customer may then request a replacement, subject to stock availability, or proceed with an applicable refund. If a replacement is dispatched, the ordinary 3-to-4-business-day preparation and delivery estimate applies again.
Further conditions are explained in our Return and Refund Policy.
Because customers originally pay in cash, eligible refunds are completed through bank transfer.
Where a refund is due, Luminadrissa contacts the customer through email to request the bank details necessary for the transfer. Customers should provide only the requested information through the communication route specified by us.
Once the necessary bank information is received, we initiate the applicable transfer within 1 business day.
After initiation, the amount may require approximately 8 to 10 business days to appear in the customer’s account, depending on the processing arrangements of the relevant bank.
Luminadrissa does not impose a restocking, return collection, or refund processing fee on eligible returns.
Our website is provided to enable customers to browse dresses, read product information, submit orders, understand store policies, and communicate with Luminadrissa.
Users must not intentionally interfere with website operation, attempt unsolicited access, submit fake information, impersonate another individual, or use the website for unlawful activities.
Website availability may occasionally be interrupted for maintenance, updates, operational requirements, or circumstances outside our reasonable control.
We aim to present product descriptions, sizing information, images, and prices in a clear manner. Screen settings, lighting, photography, and device displays can influence how colors or visual details appear.
Minor visual differences that arise solely from display conditions should therefore be distinguished from receiving a different item.
Where an incorrect item, damaged item, or defective item is delivered, customers may use the return process described above.
Information supplied while ordering, arranging delivery, contacting Luminadrissa, or requesting a return is handled in accordance with our Privacy Policy and the Personal Data (Privacy) Ordinance (Cap. 486).
Depending on the transaction, information may include a name, email address, telephone number, Hong Kong delivery address, order information, delivery instructions, return information, and bank details required for an eligible refund.
Information necessary for delivery may be shared with relevant service providers to the extent required to perform that function.
These Terms are governed by applicable laws of Hong Kong.
The Sale of Goods Ordinance (Cap. 26) may apply to the sale and supply of goods. The Trade Descriptions Ordinance (Cap. 362) contains provisions relevant to trade descriptions and commercial practices.
The Control of Exemption Clauses Ordinance (Cap. 71) may affect contractual provisions seeking to restrict certain liabilities, while the Unconscionable Contracts Ordinance (Cap. 458) provides a framework concerning relevant consumer contracts.
The Electronic Transactions Ordinance (Cap. 553) may apply to electronic records and communications associated with website transactions.
Nothing within these Terms is intended to exclude or restrict a statutory right, responsibility, or liability where doing so would not be permitted under applicable Hong Kong law.
These Terms operate alongside our:
Each document addresses a different stage of the customer relationship. The Shipping Policy explains preparation and delivery arrangements, the Return and Refund Policy provides the detailed post-delivery process, and the Privacy Policy explains how personal information is handled.
Where a particular matter is addressed in greater detail within the relevant policy, customers should read that policy together with these Terms.
Customers do not need to wait until an issue develops to contact us. Questions about products, sizing, an existing order, cancellation eligibility, dispatch, delivery, returns, replacements, refunds, or these Terms can be sent to attire@luminadrissa.com.
When contacting us about an existing purchase, please provide sufficient order information for Luminadrissa to identify the transaction and respond to the inquiry appropriately.