At Luminadrissa, shipping begins before a parcel leaves our premises. Every order passes through a two-business-day preparation stage before dispatch, followed by delivery within Hong Kong. This policy explains that journey, from order placement to doorstep arrival, including delivery boundaries, timing, cash collection, cancellations, and the information needed to complete delivery.
Our usual order journey takes 3 to 4 business days. Rather than presenting one broad delivery estimate, we divide this period into two separate stages.
|
Order Stage |
Usual Time |
What Happens |
|
Preparation |
2 business days |
Internal inspection, order preparation, and packaging |
|
Local delivery |
1–2 business days |
Parcel travels to the provided Hong Kong address |
|
Overall timeline |
3–4 business days |
Time from processing through expected arrival |
Business days do not include Saturdays, Sundays, or Hong Kong public holidays.
The two-day preparation period allows us to review the item against the order and package it appropriately for transportation. Dispatch occurs after this stage has been completed.
Delivery dates remain estimates. Severe weather, transportation interruptions, restricted building access, public holidays, or other circumstances outside ordinary operations can affect arrival times.
Luminadrissa operates exclusively within Hong Kong. Our delivery arrangement is intentionally straightforward:
Customers should enter a complete and accurate address when ordering. Apartment numbers, floor information, building details, and an accessible telephone number should be supplied where relevant.
Incorrect or incomplete information may result in a delivery delay. If clarification is necessary before dispatch, we may contact the customer using the details submitted with the order.
The status of the parcel determines whether cancellation remains possible.
Still with Luminadrissa: A cancellation request may be submitted.
Already dispatched: The order can no longer be canceled.
Since preparation and dispatch generally require 2 business days, customers who decide to cancel should contact attire@luminadrissa.com as soon as possible. Sending a request within two business days does not by itself mean cancellation remains available. Eligibility depends on whether the parcel has actually left us when the request is handled.
Issues discovered after receipt are handled separately under our Return and Refund Policy.
Our store operates entirely through cash on delivery. Customers do not make an online or advance payment when submitting an order.
At delivery:
|
Item |
Arrangement |
|
Product payment |
Full order amount paid in cash |
|
Delivery charge |
Free |
|
COD charge |
None |
|
Online payment |
Not offered |
|
Advance payment |
Not required |
Someone should therefore be available at the supplied address to receive the parcel and provide the full amount shown for the order.
If nobody is available to receive the delivery, the customer may be contacted regarding the unsuccessful attempt and possible redelivery arrangements.
A parcel cannot reach its destination without certain customer information. Depending on the order, Luminadrissa may use the customer’s:
Personal data used for delivery is handled in accordance with the Personal Data (Privacy) Ordinance (Cap. 486). Where a delivery provider requires customer information to complete transportation or doorstep delivery, information is shared only to the extent required for that purpose.
Our Privacy Policy provides further information regarding the collection, use, retention, and handling of personal data.
This Shipping Policy operates alongside applicable Hong Kong legislation, including the Sale of Goods Ordinance (Cap. 26) concerning contracts for the sale of goods and the Trade Descriptions Ordinance (Cap. 362) regarding trade descriptions and relevant commercial practices.
Electronic order information and communications may also fall within the framework of the Electronic Transactions Ordinance (Cap. 553).
These provisions work alongside any other rights and obligations that apply under Hong Kong law. Nothing stated here is intended to remove a statutory right where exclusion or restriction of that right is not permitted.
Questions do not need to wait until the parcel arrives. Customers can email attire@luminadrissa.com regarding an order that is being prepared, a delivery address, dispatch, an expected arrival, or a cancellation request.
Please provide enough order information for Luminadrissa to locate the relevant purchase and address the inquiry efficiently.