When you place an order with Luminadrissa, ask a question, arrange delivery, or request a return, certain information needs to move through our business. This Privacy Policy explains what we collect, why we need it, who may receive it, and what happens to it afterward. Our approach is guided by the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) of Hong Kong.
The information Luminadrissa receives depends on how you interact with our website and services. We aim to collect information relevant to fulfilling an order or responding to your request.
|
Information |
Why We May Need It |
|
Name |
Identifying the customer and order |
|
Email address |
Order and service communication |
|
Telephone number |
Delivery coordination |
|
Hong Kong address |
Delivering the purchased items |
|
Order details |
Processing and administering purchases |
|
Delivery instructions |
Helping complete doorstep delivery |
|
Return information |
Assessing and arranging eligible returns |
|
Bank details |
Completing an eligible bank-transfer refund |
Since purchases operate exclusively through cash on delivery, Luminadrissa does not require customers to enter card information or make an online payment when placing an order.
We do not collect personal information simply because a customer visits or communicates with us. Information supplied to Luminadrissa may be used to:
We aim to use personal data consistently with the purpose for which it was collected or another purpose permitted under applicable Hong Kong law.
Some parts of an order require assistance from outside service providers. For example, a delivery provider may need a customer’s name, telephone number, address, and relevant delivery instructions to bring an order to the correct location.
Similarly, information necessary for a refund may need to be processed through banking channels.
We limit information sharing to what is reasonably required for the relevant function. Personal information is not disclosed simply because another party requests access to it. Disclosure may also occur where required by applicable law, regulation, court process, or a competent public authority.
Our refund procedure deserves particular attention because orders are originally paid in cash.
When an eligible customer chooses a refund, Luminadrissa requests the bank information required to complete a transfer through email. Customers should provide only the information requested for this purpose and review communications before sending account information.
Refund details are used to administer the applicable transfer and related records. Our Return and Refund Policy explains the wider refund procedure and applicable timelines.
Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer communication, return handling, recordkeeping, and applicable legal obligations.
We apply reasonable organizational and operational measures intended to limit unwanted access, alteration, disclosure, loss, or misuse of personal information.
When information is no longer required for an applicable business or legal purpose, Luminadrissa takes reasonable steps regarding its deletion or anonymization in accordance with applicable requirements.
Subject to the PDPO and applicable exceptions, customers may have rights concerning personal data held by Luminadrissa, including requesting access to personal data and requesting correction where information is inaccurate.
Requests concerning personal information can be submitted to attire@luminadrissa.com. We may need sufficient information to locate the relevant records and establish that the request relates to the appropriate individual before acting on it.
Where applicable, requests are handled in accordance with the requirements and timeframes established under Hong Kong law.
Luminadrissa operates and delivers exclusively within Hong Kong. Our handling of personal data is structured around the six Data Protection Principles contained in the PDPO, including principles concerning collection, accuracy and retention, use, data protection, openness, and access and correction.
This Privacy Policy should be read alongside our Shipping Policy and Return and Refund Policy because delivery and return activities involve specific uses of customer information.
For questions about how Luminadrissa collects, uses, retains, or handles personal information, contact us at attire@luminadrissa.com. We will review privacy-related inquiries in accordance with our responsibilities under applicable Hong Kong law.