Receiving a dress is not always the end of an order. An item may arrive damaged, a different item may be delivered, or the selected size may not fit as expected. Luminadrissa provides a defined 30-day return route for these situations. This policy explains when that route applies, what customers need to do, and what happens after an item comes back to us.
A return request must reach Luminadrissa within 30 calendar days from the date the order is delivered. The delivery date is considered as day one when determining the applicable period.
Submitting a request within this period allows us to assess the circumstances. A request submitted after the 30-day period is not accepted under this policy.
Returns are limited to specific situations rather than general changes of preference.
|
Reason for Request |
Return Available? |
|
Dress arrived damaged |
Yes |
|
Dress has a defect |
Yes |
|
Different item was delivered |
Yes |
|
Selected size does not fit |
Yes |
|
Customer changes their mind |
No |
|
Customer no longer wants the item |
No |
|
Style or color preference changes |
No |
|
Request submitted after 30 days |
No |
Because sizing can differ between dress designs, each relevant product description includes a size guide. Customers are encouraged to compare their measurements with the displayed guide before selecting a size.
Customers should email attire@luminadrissa.com within the applicable 30-day period and explain the reason for requesting a return.
Providing the following information can help us assess the request efficiently:
We may request reasonable supporting information where necessary to understand the issue.
Once the request meets the return conditions, our team will coordinate collection from the customer’s Hong Kong address.
Customers do not need to independently organize return transportation. Luminadrissa arranges doorstep collection for an eligible return and coordinates a suitable collection date and time with the customer.
There is no return collection fee or restocking fee charged to the customer.
Before collection, the dress must be:
Items showing use beyond what is reasonably necessary for assessing size or the reported issue may not satisfy the conditions of this policy.
The next stage begins when the returned item reaches Luminadrissa.
We use 1 business day to examine the returned item and compare its condition with the reason provided in the return request. This assessment helps determine whether the request satisfies the applicable return conditions.
After this process, an eligible customer may proceed with either a replacement, subject to availability, or a refund.
|
Customer Choice |
What Happens Next |
|
Replacement |
Offered when the same item is available |
|
Item unavailable |
Refund may be processed |
|
Refund requested |
Processed through bank transfer |
|
Replacement delivery |
Usual 3–4 business-day shipping timeline applies |
|
Additional return fee |
None |
|
Restocking fee |
None |
A replacement follows the same preparation and delivery arrangements described in our Shipping Policy, including 2 business days for preparation and another 1 to 2 business days for delivery within Hong Kong.
Although purchases from Luminadrissa are paid for through cash on delivery, refunds are issued through bank transfer. This creates a separate refund process after return eligibility has been established.
We will contact the customer through email to request the bank details necessary for the transfer. Customers should review the email address and information requested before sending account details and avoid supplying information unrelated to the transfer.
After receiving the necessary details, Luminadrissa initiates the bank transfer within 1 business day.
The transferred amount may take approximately 8 to 10 business days to appear in the customer’s account. Actual posting time depends on the customer’s bank and its processing arrangements.
Luminadrissa does not deduct shipping, collection, processing, or restocking charges from an eligible refund.
A return can involve additional personal information beyond that originally supplied for delivery, particularly where bank details are required for a refund.
Luminadrissa handles personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486). Information requested for a refund is used for administering the return, communicating with the customer, arranging collection, and completing the applicable transfer.
Customers should send requested details only through the communication method specified by Luminadrissa and should not provide unnecessary account information.
Further information regarding our handling of personal data is provided in the Privacy Policy.
This policy establishes the return process offered by Luminadrissa. It does not seek to remove statutory rights or obligations that apply under Hong Kong law.
Relevant legislation may include the Sale of Goods Ordinance (Cap. 26) in relation to goods supplied under contracts of sale and the Trade Descriptions Ordinance (Cap. 362) in relation to trade descriptions and applicable commercial practices.
The Control of Exemption Clauses Ordinance (Cap. 71) and Unconscionable Contracts Ordinance (Cap. 458) may also apply in relevant circumstances.
Where a statutory entitlement applies independently of this policy, nothing written here is intended to unlawfully restrict that entitlement.
For a return request, replacement inquiry, collection arrangement, or refund question, customers can contact Luminadrissa at attire@luminadrissa.com.
Please contact us within the applicable return period and include sufficient order information for us to identify the purchase and understand the request.